Questions about your report, a payment, or your account? Reach our support team. Most messages are answered within one business day.
Can't open your full report, or didn't receive the link after purchase? We'll restore access.
Questions about a charge, an invoice, or a refund request. We'll sort it out quickly.
Wrong email on your order, or need to recover a result? Send us the details.
The test won't load or a result looks off? Tell us your device and browser so we can help.
Write to us anytime. To help us resolve your request faster, include the email you used and your order or report ID if you have one.
Many questions about report access and payments are answered in the guidance below. It's often the fastest way to get unblocked.
We'll reply to your email within one business day. For urgent payment issues, you can also reach us at support@archemap.com.
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Reports unlock instantly after payment and a copy is sent to your email. Check spam first, then email us the address you used and your order ID. We'll resend access right away.
If you see an unexpected or duplicate charge, send the date, amount, and the email used at checkout. We'll trace the transaction and make it right.
Refunds are handled per our Refund Policy. Email us with your order ID and reason. Eligible requests are processed to your original payment method.
You can ask us to access, correct, export, or delete the personal data tied to your account or test results. Email support@archemap.com with the subject "Privacy request", or choose Privacy request in the form above.
To protect your data, we may ask you to verify ownership of the email used for your test or purchase.
Archemap is a self-reflection and personality-insight tool based on Jungian archetypes and Shadow work. It is intended for personal growth, curiosity, and entertainment. Archemap is not therapy, counseling, medical or psychological diagnosis, or a mental-health service, and it is not a substitute for advice from a qualified professional. If you are in distress or need clinical support, please contact a licensed practitioner or your local emergency services.
Archemap is built and maintained by PHP Ukraine. For development work on your own project, talk to them directly.
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